ji99's Privacy Policy
ji99 is fully transparent about how your personal information is collected, stored, and used. Read this policy to understand how we keep your data secure.
Introduction & Scope
Introduction
ji99 is a secure and reliable online casino and betting platform operating for users in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy ("Policy") describes how ji99 collects, uses, discloses, and protects your personal information.
This Policy applies to ji99's website, mobile version, and all associated services. By using our platform, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
Scope of Application
This Policy applies when you —
- register or log in to the ji99 platform;
- use our gaming and betting services;
- complete transactions via bKash, Nagad, Rocket, or bank transfer;
- contact our customer support team;
- participate in bonus or promotional offers.
Data Collection
Information We Collect
ji99 may collect the following types of information:
a) Information Provided Directly:
- Full name, date of birth, and gender;
- Email address and mobile number;
- Residential address;
- National ID or passport details (for identity verification);
- Payment method details (bKash number, Nagad number, Rocket number, or bank account information).
b) Automatically Collected Information:
- IP address and device type;
- Browser type and operating system;
- Your browsing activity and session logs on the platform;
- Information obtained from cookies and similar tracking technologies.
c) Transaction-Related Information:
- Deposit and withdrawal history;
- Betting history and gaming activity data.
Cookies & Tracking Technologies
ji99 uses cookies and similar technologies to improve your browsing experience and ensure the security of the platform. Cookies generally fall into two types:
- Essential Cookies: Required to maintain login sessions and ensure secure transactions. These cannot be disabled.
- Analytical Cookies: Help measure platform performance and improve services. You can turn these off from your browser settings.
Data Usage
How We Use Your Information
ji99 uses your information for the following purposes:
- Account Management: To handle all account-related activities including registration, verification, login, and account operations.
- Payment Processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Identity Verification: To prevent fraud and confirm the age requirement (21+).
- Customer Support: To resolve your complaints, questions, or issues. Our 24/7 live chat and email support use your information to provide faster service.
- Service Improvement: To improve platform functionality and user experience.
- Security & Protection: To prevent unauthorized access, fraud, and misuse.
- Communication: To deliver important platform updates, security notices, and account-related information.
- Responsible Gaming: To identify excessive betting patterns and, where necessary, impose limits.
Marketing Communications
If you have consented to receive promotional emails or messages from us, ji99 may inform you about relevant offers, bonuses, and updates. You may opt out of such communications at any time — contact our support team or use the unsubscribe link in the email.
However, it is not possible to opt out of essential notifications related to account security and transaction-related information.
Data Disclosure & Sharing
Disclosure of Information to Third Parties
ji99 does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. This information is transmitted under strict security protocols.
- Technology Service Providers: Technology partners who assist in operating the platform, who are required to comply with our privacy standards.
- Legal Obligations: Information may be provided upon a valid order from a law enforcement agency or court.
- Fraud Prevention: Information may be shared with relevant authorities to prevent fraud and money laundering.
International Data Transfers
ji99 primarily provides services targeting the Bangladesh market. However, due to technical infrastructure, some data may be processed on servers in other countries. In such cases, we ensure that appropriate protection of the data is maintained and applicable legal frameworks are observed.
Data Security & Retention
Security Measures
ji99 uses industry-standard security technologies to keep your information protected:
- SSL Encryption: All data exchanged between the platform and the user is secured with 256-bit SSL encryption.
- Secure Payment Gateway: Payment information is transmitted through encrypted channels and is not stored directly on our servers.
- Two-Factor Authentication: An additional security layer for accessing your account.
- Regular Security Audits: Regular audits are conducted to identify and address platform vulnerabilities.
- Access Controls: Only authorized personnel may access data, and only to the extent necessary.
However, transmitting information over the internet is not entirely without risk. You are therefore also encouraged to keep your account password secure.
Data Retention Period
ji99 retains your information for as long as:
- your account remains active;
- it is needed to provide services;
- it is required to fulfill legal obligations (such as records of financial transactions).
If you close your account, we will delete or deactivate other information within a reasonable time, except for records we are required to retain for legal and financial purposes.
Your Rights
User Rights
As a user of the ji99 platform, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your information (though this may not be fully possible where legal obligations exist).
- Right to Restrict Processing: In some cases you may request that the use of your information be limited.
- Right to Withdraw Consent: Consent given for marketing communications may be withdrawn at any time.
- Right to Lodge a Complaint: If you have concerns about how we use your information, you may contact us directly.
To exercise any of these rights, contact our support team. We will process your request as quickly as possible.
Minors & Age Requirement
ji99's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration and additional proof may be requested in suspicious cases. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account.
Policy Changes & Contact
Changes to the Privacy Policy
ji99 may update this Privacy Policy from time to time. If there are any significant changes, we will:
- publish a notice in a prominently visible location on the platform;
- inform registered users by email;
- state the date of the most recent update at the top of the Policy.
Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We recommend that you review this page regularly.
Responsible Gaming & Privacy
Responsible gaming is one of our core priorities at ji99. We may use data about your gaming activity to identify excessive betting patterns and, where necessary, impose limits or temporarily suspend an account — this is done entirely in your interest. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us:
We will process your request as quickly as possible.